Purpose

This policy aims to prevent fraud related to selling digital goods such as photos, videos, and audio and to respond appropriately.

Identification of Fraud

We continuously monitor transactions and strive to identify suspicious activities that may indicate fraud. These include unusual purchase patterns, repeated chargebacks, or stolen payment information transactions.

Chargeback Procedure

In the event of a customer chargeback initiated due to alleged fraud, we will thoroughly investigate the case. The customer will be requested to provide evidence legitimizing the purchase, and we will carefully review all available information to determine the legitimacy of the chargeback.

Fraud Prevention

We employ various measures to prevent fraud, including transaction verification and secure payment methods. In cases of suspected fraud, we reserve the right to cancel orders, suspend accounts, or take legal action.

Communication

We will inform customers of suspicious activities or chargebacks and request their cooperation in resolving the incident. Open and transparent communication is crucial for a smooth resolution.

Privacy

All information about fraud cases and chargebacks will be treated confidentially and used solely for internal purposes.

Contact

For any inquiries related to fraud or chargebacks, we are available at contact@sg-video.com.

We are committed to protecting our customers from fraud and ensuring that transactions proceed fairly and securely. This policy aims to contribute to creating a trustworthy environment for the purchase of digital goods.